Help & support — AI Rap Video Hub

Email support

Contact support@airapvideohub.com for account, order, technical or privacy requests. Include the order number or task reference when relevant. Do not send passwords, full card details or private media links.

Start with the right workflow

Make your first solo AI rap video explains the portrait, sound and model choices. The input checklist covers Solo, Two portraits and Group photo, plus prepared MP3/WAV clips.

Use Original rap for a short topic-based native-audio video on a supported model. Use Use my audio for a prepared, authorized short audio clip. Neither workflow is a full-song timeline or an exact-lyrics editor.

A video is still processing

Open My videos using the account that created the task. It shows the real state and credit charge. Queued or uncertain submission does not mean failure: avoid submitting a duplicate task just because you left the page. Refresh the task history to see the latest state.

A failed task returns reserved credits. Check the charge label beside that task. A completed task offers its private MP4 download when available; download links may expire.

A payment has not been confirmed

Check your orders in the account that placed the order. A checkout return is not proof of payment; credits are added only after the server confirms the real order. A test-mode order is not a production receipt.

Keep the order number, task reference and observed status when investigating a problem. Never share a password, complete card number or private media URL in a public discussion.

Understand the limits

The pricing page shows current configured purchase availability. The refund policy explains failed tasks, completed output and credit packs. The privacy policy describes media access and retention boundaries.

This page offers existing guides and account checks. Reading it does not submit a support message, cash-refund request or media-deletion request.